FAQ

1. Return and exchange policy

We always try to provide best quality products and hassle-free services to our valuable customers at www.folle.in.

We provide free return and exchange services only to customers available in India. Currently, we are not providing any return and exchange services to customers outside India.

We provide free return and exchange service in any of the following cases:

1. Wrong Product/Size/Colour/Print

2. Damaged/Defective Product/Colour

Process for making return and exchange:

1. You can make request for exchange or return within 48 hours of delivering the shipment.

2. Please fill the return form by clicking on return tab at the bottom of web store.

     3. You may also contact us at +91-9958899810 or write us at customer.support@folle.in for any further assistance required.

4. Our customer support team will respond you within 1-2 business days and will further help you with same.

5. We will get the product picked-up from your address within 3 working days of creating the request.

6. Once we receive your returned product, we will be having a quality check of your product.

7. In case of exchange request, we will send the correct product to customer. In case on return, we will transfer the refund amount* to your bank account provided by you within 7 working days. This is subject to your return shipment having met our below mentioned terms and conditions**.

8. In case, returned product does not fulfill the below mentioned terms and conditions**, it will be sent back to customer solely at their own expense.

*Amount includes your product cost, shipping charges (if any) and cash on delivery charges (if any).

**Terms and Conditions for making return and exchange:

1. All the products that you are willing to exchange or return must be unused/unwashed for hygiene reasons.

2. It should be returned with all the tags, coupons and stickers. Item’s missing any of these will not be accepted.

3. Kindly pack the items securely in a same way you have received it to prevent any loss or damage during transit.

Note:

1. In case customer wants to exchange or return the product due any reason which is not already mentioned above, he/she can make the request for same in above described manner only.

2. In this case, Original shipping/cash on delivery charges will be non-refundable.

3. In this case, return shipping charges will be equal to original shipping charges and that will be deducted from your refundable amount.

4. In this case, remaining amount after deductions will be credited to customer’s wallet which can be used in next 3 months.

Any other scenario apart from mentioned, will be considered only at the time of its happening, we will try to provide the best solution available.

2. Cash on Delivery

In India: 

Cash on delivery is available at Rs.70 per order.

Other than India:

Cash on delivery is not available.

3. Shipping charges

In India: 

Order Value of above Rs.1000 : Shipping is free.

Order value of below Rs.1000 : Rs.70 per order.

Other than India:

Shipping is Rs.1500 per order.

4. Shipping area

We are shipping globally. We are covering PAN India and other countries except some negative areas. 

In case any customer has special request for delivery of product, he/she can contact us at customer.support@folle.in, we will try to provide the best solution available.

5. Order delivery

In India:

Once you make the order, it will take 3-5 working days to get delivered.

If you want faster delivery, Please contact our customer support team over email at customer.support@folle.in or call on +91-9958899810. We will deliver your order within 24 - 48 hours (No additional charges for same).

Other than India:

Once you make the order, it will take 5-7 working days to get delivered.

6. Shipping partner

Fedex is our shipping partner for all our domestic and international orders.

7. Tampered parcel

Do not accept any tampered parcel. Inform us by writing at customer.support@folle.in or call us at +91-9958899810 within 24 hours. We will send the new parcel for you. In case, you accept the parcel, we won’t be able to claim for same from our logistics partner.

8. Customer's privacy

Customer's contact and payment information that he/she will be providing during registration or any purchases from our website will be safe and secured. It will not be shared publicly and will not be misused.

Thank You !!!